"Don't telephone no one answers"

A review of Royal Mail by Janette Holland written on Saturday 9th of March 2013

I have been awaiting delivery of a parcel paid £10.95 extra for next day delivery, dispatched 7th estimated 8th for delivery OK it didn't arrive but next day would still mean the present arrived on time for mothers day but the 9th March is here and still no delivery. I'm back at work after this so there will be no in when it finally arrives late. This is not the first time why do we bother using Royal Mail?.

To make matters worse I have telephoned Liverpool road sorting office three times now and the telephone is either engaged or rings but no answer is there anyone working there to answer

Very Upset and angry customer.

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